Business Phone Systems Featured Article
How Do You Know if You Need to Update Your Business Phone System?
For many businesses today, their phone system is an afterthought, or at least something that’s not on the “urgent” list. But your phone system can really impact your business communications and offer significant cost savings, especially as hardware, software and features continue to improve in the age of the Internet. Your phone system is a lot more than just picking up the phone and making or receiving calls. Are you as productive as you could be with your communications system in place today? How do you know if you’re due for an upgrade?
The average organization only looks for a new phone system once or twice, and will mostly do so when contract requirements call for an upgrade, features are outdated, when there is an increased reliance on IT staff for management, when they’ve reached capacity limitations or when they move or add locations. Your company is expected to keep up with emerging trends and technology, and that means your phone system can’t be left behind either.
The age of the Internet doesn’t just mean we’re surfing the Web a lot. It means we can unify our communications – especially in business – and enable productivity, efficiency and effectiveness in our day-to-day processes. Integrating phone systems with unified communications platforms ensures seamless communication and access to information and people, right when you need it.
The Internet is also transforming business phone systems with the growth of VoIP, which can deliver significant savings. A majority of VoIP business customers say the solutions they purchased have met 50 percent or more of their performance improvement goals, while another 50 percent say they plan on expanding their investment in their VoIP system.
What’s more – your phone system shouldn’t consume a lot of your time. If you’re spending a considerable amount of time troubleshooting, fixing, asking and referring to your business phone system, it may be time to make the switch. It should be a seamless part of your organization, not hindering any growth or productivity.
Here are some questions you should ask yourself to figure out if your phone system could use an upgrade:
- Is your phone system mobile friendly? If the answer is no, it’s time to upgrade your phone system. Mobile is the name of the game today, as the number of mobile employees continues to explode. Work is no longer a place you go, it’s something you do – from anywhere in the world. The modern workplace means being able to access and utilize a business phone system is critical in enabling productivity for workers on the go.
- What about multi-office support? Mobile may be necessary for salespersons and traveling executives, but you also have to consider multiple offices and remote employees. It should be a piece of cake to be able to support multiple offices and locations – by a “piece of cake” I mean it should not be an overwhelming, costly or a lengthy process.
- Can your phone system keep up with your growth? Don’t let your phone system slow you down. Scalability is key today – nobody wants to stay in the same place forever, and your phone system shouldn’t be a factor in slowing down that expansion. Your phone system should be able to accommodate the addition of more extensions, users and technology. On the same page, your phone system should be able to handle the volume of incoming and outgoing calls.Check your network capacity to make sure your phone system can keep up with your demands.
There are more ways to determine if your phone system could use an upgrade. An ebook from ShoreTel (News - Alert) Sky, “5 Signs You Need to Upgrade Your Phone System,” explores different areas of the business phone system, such as management and improving a business’ bottom line, to determine if your current phone systems are out of date.
The beauty of modern phone systems is that there are vendors that specialize in business communications and provide expert installation and support so you and your staff can focus on more important business objectives and needs. Part of determining if your phone system needs an upgrade is also figuring out what you want of your phone system – what do you want it to help achieve? How can it enable success? How many users, extensions and offices do you want to configure? Determining the necessary criteria for your phone system is the first step in ensuring your business phone system becomes an asset – not a cost – to your organization.
Edited by Stefania Viscusi